If you are unhappy with our service then the starting point would be to discuss this with the person who is dealing with your case. 

Hopefully things can be resolved in this way. If ,after this, you wish to make a formal complaint then please do so either in writing or by email to or

Your complaint will be acknowledged within 7 days of receipt. We will offer you the opportunity to have a face to face meeting. If you wish to have a meeting then this will be arranged as soon as practicable. After the meeting we will investigate your complaint and provide you with a written response within 14 days of the meeting. If you do not wish to have a meeting then we will provide you with a written response within 14 days of acknowledging receipt of the complaint.

If you remain unsatisfied then you can contact the Legal Ombudsman on 0300 555 033. For advice on procedure email where you can get advice on the type of complaint that the ombudsman can deal with and the time limits that apply.

Generally, the Legal Ombudsman can look at your complaint within either:

  • One year of the problem happening; or
  • One year from when you found out about it (if more than one year ago).

In any event, you need to take your complaint to the Legal Ombudsman within 6 months of our final response to your complaint.

The Solicitors Regulation Authority ( SRA) can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly  because of your age, disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority